Heidi & cie is a specialty pet store that has been serving dog and cat owners since 2007. Over the years, we have developed expertise in pet nutrition to offer quality products and personalized advice tailored to each animal’s needs.

Our mission is to help pet owners make better choices for the health and well-being of their companions.

We take the time to understand each animal’s needs in order to recommend suitable products and personalized advice.

No. Heidi & cie is a specialty pet store focused on food, treats, supplements, and accessories for dogs and cats. We have chosen to focus our expertise on products and advice in order to better support pet owners.

At Heidi & cie, we take the time to understand your pet’s needs so we can guide you toward the right choices. Our team pays special attention to ingredient quality, different nutrition options, and the individual needs of every dog and cat.

Heidi & cie welcomes you in two specialty pet stores:

• Longueuil (South Shore)
• Rosemont (Montréal)

Our teams are available to advise you on food, treats, supplements, and accessories for your dog or cat.

Our hours may vary depending on the store. Please visit our Contact & Store Hours page for the most up-to-date information.

Both of our stores offer a wide selection of Heidi & cie products, but some products or quantities may vary from one store to another. If you are looking for a specific product, we recommend contacting the store before your visit.

Yes. If you are looking for a specific product, contact us before your visit and our team can confirm availability or suggest a suitable alternative.

Yes. Our team takes the time to provide recommendations based on your pet’s needs, age, activity level, preferences, and nutrition goals.

No. In addition to food, we offer a selection of treats, supplements, toys, accessories, and equipment to improve the daily lives of dogs and cats.

We also offer some food products for small animals.

The options available during checkout are determined according to the postal code entered.

If your address is located within our delivery area, you will be able to choose home delivery, complete your payment online, and receive your order at the address provided.

You may also choose in-store pickup using the available options during checkout.

Delivery options are determined according to your address, postal code, and the products in your cart.

If no delivery option is available for your address, you can still choose in-store pickup.

If you would still like to have your order delivered, please contact us. We will evaluate whether we can serve your area and determine the applicable delivery fees based on your address and the products ordered.

Yes, some frozen products can be ordered online. However, they are available for in-store pickup only, since thawing during transportation could compromise their quality.

Our local delivery fees are calculated according to the distance between your address and the Heidi & cie store preparing your order.

If the system does not calculate a delivery fee, please contact us. Depending on the products selected, we can verify the applicable delivery cost.

Yes. You can select in-store pickup during checkout.

Pickup is available at both of our stores. For Rosemont, we recommend confirming product availability before your visit, since the online inventory is synchronized with our Longueuil store.

The inventory displayed on our online store corresponds to our Longueuil store, where quantities are synchronized with our website.

For pickup at our Rosemont store, inventory is not synchronized with the website. Some products displayed online may only be available in Longueuil and may require a transfer before your visit.

We therefore recommend confirming the availability of the products you are looking for before visiting our Rosemont store.

Despite our efforts to keep inventory up to date, a product may occasionally become temporarily unavailable.

Our team will contact you in this situation to offer an appropriate solution.

There is no single diet that works for every pet. Our team takes the time to provide recommendations based on your companion’s age, size, activity level, health condition, and specific needs.

We generally recommend a gradual transition over a period of 7 to 10 days to allow your pet’s digestive system to adjust.

If your pet has specific needs, our team can help you determine the best approach.

Yes. We offer foods adapted to different needs, including pets with sensitive digestion, allergies or food intolerances, weight management concerns, as well as puppies, kittens, and senior pets.

Yes. Our advisors are available to answer your questions and help you choose a diet that meets your dog or cat’s specific needs.

We focus on quality foods selected for their ingredients and nutritional value. Our goal is to offer products that contribute to the health and well-being of dogs and cats.

Raw feeding consists of fresh, minimally processed ingredients, generally frozen to preserve freshness. It can be an interesting option for owners who want to provide a more natural diet for their dog or cat.

Many pet owners choose raw food because of the quality of its ingredients and its digestibility.

Depending on each animal’s needs, it may contribute to improved body condition, a healthier coat, and firmer stools.

Our team can help you determine whether this type of diet is suitable for your companion.

The transition should be adapted to each animal.

Depending on your pet’s age, current diet, ability to adjust to new foods, and overall condition, we can recommend the most appropriate method to make the change easier.

Raw food must be kept frozen until it is ready to be used.

Once thawed, it should be stored in the refrigerator and consumed according to the manufacturer’s recommendations.

We offer several recognized raw food brands for dogs and cats, including Big Country Raw, Faim Museau, Karnivor, Pür Evolution, and Aliments crus 5 étoiles.

Our selection may vary depending on availability.

Yes. Our team is here to answer your questions and guide you in choosing a diet that meets your dog or cat’s needs, whether you are considering a transition to raw food or another nutrition option.

Yes. Products can be returned if they are new, in perfect condition, with their tags, original packaging, and receipt.

Some products are excluded. Please consult our return policy or contact us to learn about the applicable conditions.

Food returns are evaluated according to the warranty provided by the manufacturer.

In general, more than 75% of the original contents must still be present. In some cases, supplier approval may be required.

No. For safety reasons and to maintain the cold chain, frozen raw food products cannot be returned.

Yes, in some cases.

A product purchased on sale, such as an unopened bag of food or a can of food, may be returned within a reasonable timeframe if it meets the conditions of our return policy.

The refund will be issued based on the price paid at the time of purchase.

However, items identified as “final sale” or “no returns or refunds” cannot be returned.

Before returning a product, please contact our team.

Return shipping costs are the responsibility of the customer.

A refund will be issued after receiving and inspecting the products to confirm that they are new, complete, and in their original packaging.

If an accessory has a manufacturing defect, we recommend contacting us.

We can assist you with the steps required to submit a warranty claim with the manufacturer.

Yes, no problem, as long as the item being exchanged is in perfect condition.